Privacy Policy - Basin Street Properties

Basin Street Properties
Effective Date: October 8, 2026

Basin Street Properties (“Basin Street,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, https://basin-street.com, and through our business communications, including email, telephone, and text messaging.

1. Information We Collect

We may collect personal information that you voluntarily provide when contacting us, submitting a website form, requesting information about our properties or services, or communicating with our team.

This information may include:

Name, company name, and professional affiliation
Email address, telephone number, and mailing address
Property, leasing, and service inquiries
Information submitted through website forms or other communications
Communication preferences and SMS consent records

We may also collect certain information automatically when you visit our website, including IP address, browser type, device information, pages visited, and website usage data through cookies or similar technologies.

2. How We Use Your Information

Basin Street Properties uses personal information to:

Respond to inquiries and requests for information
Provide information about available properties, leasing opportunities, and property management services
Communicate with tenants, property owners, investors, brokers, vendors, and prospective customers
Coordinate property operations, maintenance requests, appointments, and business services
Send relevant business updates and marketing communications, where permitted
Improve our website, services, and customer experience
Maintain business records and comply with applicable legal obligations

We use personal information only for legitimate business purposes and in accordance with applicable laws.

3. Sharing and Disclosure of Information

Basin Street Properties does not sell personal information to third parties.

We may share personal information with trusted service providers, contractors, and business partners when reasonably necessary to operate our business, respond to inquiries, provide requested services, maintain our website, or fulfill legal requirements. Such parties are expected to protect information and use it only for authorized purposes.

Mobile Information and SMS Consent: No mobile opt-in information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes. We do not sell, rent, or share mobile phone numbers or SMS consent information for third-party marketing. Information may be processed by authorized messaging service providers solely to deliver and support our communications.

We may also disclose information when required by law, to protect our legal rights, or in connection with a lawful business transaction.

4. Text Messaging (SMS) Privacy and Consent

Basin Street Properties may communicate by SMS text message with individuals who have provided the appropriate consent or initiated a text conversation with us.

Text messages may include:

Responses to leasing, property, or service inquiries
Appointment confirmations and scheduling updates
Tenant notifications and property management communications
Maintenance coordination and service updates
Other business-related communications relevant to an existing inquiry or relationship

Where required, we obtain consent before sending SMS messages. Providing a phone number through our website does not automatically constitute consent to receive text messages.

Consent to receive text messages is voluntary and is not a condition of purchasing, leasing, or receiving services from Basin Street Properties.

We do not share SMS opt-in information or consent with third parties or affiliates for their marketing purposes.

Recipients may withdraw their consent at any time by replying STOP to a text message.

5. SMS Terms and Conditions

By opting in to receive SMS messages from Basin Street Properties, you agree to receive conversational and informational text messages relating to your inquiries, appointments, property services, maintenance requests, or other business communications.

The following terms apply:

Message frequency: Messaging frequency may vary depending on the nature of your inquiry or business relationship.
Message and data rates: Message and data rates may apply based on your wireless carrier and service plan.
Opt-out: Reply STOP to any message to unsubscribe from further SMS communications.
Assistance: Reply HELP for assistance, or contact Basin Street Properties at (775) 954-2900.
Consent: SMS consent is voluntary and is not required to obtain services from Basin Street Properties.

After opting out, you may receive a final confirmation message. You will not receive additional SMS messages under that messaging program unless you provide consent again or initiate a new conversation that permits a response.

Wireless carriers are not responsible for delayed or undelivered messages.

For more information about how we handle personal information, please review this Privacy Policy at https://basin-street.com/privacy-policy/.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor activity, and enhance the user experience.

These technologies may collect information about website traffic, browser preferences, and interactions with our content.

You can adjust your browser settings to manage or disable cookies. Some website features may not function as intended if cookies are disabled.

7. Data Security and Retention

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.

We retain personal information for as long as reasonably necessary to fulfill legitimate business purposes, maintain appropriate records, or comply with legal obligations.

Although we work to safeguard personal information, no method of electronic transmission or storage is completely secure.

8. Your Privacy Choices and Rights

You may contact Basin Street Properties to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable laws and business recordkeeping requirements.

You may also:

Unsubscribe from marketing emails using the unsubscribe link included in those communications.
Opt out of SMS communications by replying STOP.
Adjust your browser settings to manage cookies.
Contact us regarding your communication preferences or privacy concerns.

Residents of certain states, including California, may have additional privacy rights under applicable law. We will review and respond to verified requests as required.

9. Third-Party Websites

Our website may contain links to external websites, tenant portals, investor platforms, or third-party services. These websites may maintain their own privacy policies and practices.

Basin Street Properties is not responsible for the privacy practices or content of websites operated by third parties. We encourage visitors to review the privacy policies of those sites.

10. Changes to This Privacy Policy

Basin Street Properties may update this Privacy Policy periodically to reflect changes in our business practices, technology, or legal requirements.

Any updates will be posted on this page with a revised effective date.

11. Contact Information

For questions about this Privacy Policy, our information practices, or SMS communications, please contact:

Basin Street Properties
300 E. 2nd Street, Suite 1401
Reno, NV 89501

Phone: (775) 954-2900
Website: https://basin-street.com

Last Updated: October 8, 2026

Redevelopment and Transformation of 3rd Street Flats

Client/Asset: 3rd Street Flats – Reno, NV (Mixed‑Use Redevelopment of Former Kings Inn Hotel & Casino)

Challenge: The Kings Inn Hotel & Casino, a long‑vacant and blighted property in downtown Reno, had become a symbol of urban decline. The project required vision, capital, and expertise to reposition into a viable, income‑producing asset.

Solution: Basin Street in partnership with Bentar Development assembled a multi‑disciplinary redevelopment team to completely reimagine the property. This included securing financing, working with city officials on zoning and approvals, and designing a mixed‑use concept that combined residential with street‑level retail.

The construction phase involved a full gut renovation, structural reinforcement, and modernized building systems. Interior layouts were redesigned to create contemporary apartment homes with premium amenities such as a fitness center, rooftop deck, and resident lounge. Externally, the design emphasized pedestrian‑friendly retail and activated the streetscape to connect with the surrounding neighborhood. Throughout the process, Basin Street coordinated closely with community stakeholders to ensure the project aligned with downtown revitalization goals.

Results:

Delivered 94 market‑rate apartments with amenities like a fitness center, rooftop deck, and resident lounge

Activated the streetscape with new retail spaces, improving neighborhood vitality

Earned industry recognition, including NAIOP Northern NevadaMixed‑Use Development of the Year

Owner Impact: Converted a non‑performing asset into a stabilized, income‑producing property that enhanced downtown Reno’s appeal.

Quote (sample framing):“This project turned a liability into a community landmark—creating value for owners, residents, and the city as a whole.”
Matt White, CEO Basin Street Properties

Overview

1. Information We Collect

2. How We Use Your Information

3. Sharing and Disclosure of Information

4. Text Messaging (SMS) Privacy and Consent

5. SMS Terms and Conditions

6. Cookies and Website Analytics

7. Data Security and Retention

8. Your Privacy Choices and Rights

9. Third-Party Websites

10. Changes to This Privacy Policy

11. Contact Information

facilities-maintenance

Facilities Maintenance Case Study 1

Property Services

Property Services Case Study

Leasing Expertise Case Study

Construction Oversight Case Study